Refund & Return Policy

At Kedai Alat Sembahyang, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions.

 

1. Return Eligibility

You may request a return if:

  • The item is damaged or defective upon arrival.
  • You received the wrong item in your order.
  • The item is unused, in original packaging, and in resellable condition.

 

2.Returns will not be accepted for:

  • Change of mind after purchase.
  • Items that have been used, altered, or damaged due to mishandling.
  • Custom or blessed amulets that have undergone rituals.

 

3.How to Request a Return

  • Contact Us within 2 days of receiving your order via [[email protected]] with:
  • Your order number
  • Photos of the defective or incorrect item
  • Wait for Confirmation – We will review your request and respond within 2 business days.
  • Return the Item – If eligible, return the item to our address within 14 days. Customers are responsible for return shipping fees unless the item is faulty or incorrect.
  • Refund or Replacement – Once we receive the item, we will process a refund (via original payment method) or send a replacement.

 

Refund Process

  • Refunds will be issued within 14 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable, except for cases where we sent the wrong or damaged item.

 

Important Notes

  • We recommend using a trackable shipping method for returns to avoid lost packages.
  • We reserve the right to reject returns that do not meet our policy requirements.

 

For any refund or return inquiries, please contact us at [[email protected]].

Thank you for shopping with Kedai Alat Sembahyang